Refund Policy
1. Introduction
At Play Haven LLC, we are committed to ensuring that our customers are satisfied with their purchases. Our refund policy outlines the conditions under which refunds are processed.
2. Eligibility for Refunds
Refunds are available within 30 days of receiving your order. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange. To be eligible for a refund, items must be unused, in the same condition as when received, and include the original packaging.
3. Requesting a Refund
To initiate a return, please contact us via email at playhavenlllc@gmail.com with your order details and the reason for the return. We will provide instructions on how to return the item and a return address. Please do not send returns to the original shipping address.
4. Partial Refunds
Partial refunds may be issued in certain situations, such as for items that are damaged or have missing parts due to our error.
5. Refund Method
Refunds will be processed to the original payment method used for the purchase. Please allow [insert number of days, e.g., 5-10 business days] for the refund to be reflected in your account, depending on your financial institution.
6. Changes to the Refund Policy
We may update this refund policy from time to time. Any changes will be posted on our website with an updated effective date.